Helpdesk Portal - Service Catalogue
A service catalogue in an Enterprise Service Management (ESM) or IT portal is a structured, user-friendly list of all available IT and business services offered to users or departments within an organization. It acts as a digital "menu" where users can browse, request, and track services like:
Password resets
New software or hardware requests
Access to specific systems or applications
Onboarding/offboarding services
It helps streamline service delivery, set expectations with SLAs (Service Level Agreements), and improve overall efficiency and user experience.
To access the Service Catalogue, please click on the "Request a Service" card within the portal.
Here are a few service items you can check out:
https://fishergerman.freshservice.com/support/catalog/items/152
https://fishergerman.freshservice.com/support/catalog/items/89
https://fishergerman.freshservice.com/support/catalog/items/82
Certain items may require managerial approval. This is the message your manager will receive.
Once your line manager approves, an agent will be able to fulfil your request.